At Rebeloak S.L. (broadband4spain.com) we look after your details carefully. We adhere to strict

requirements of the Agencia Espanola de Protección de Datos who enforces the LOPD (Ley de

Proteccion de Datos ,Ley 15/1999)

This policy explains how we collect, use and look after the information you provide us with when you

use our services and when we provide you with our products and services. Please read our Privacy Policy

carefully to ensure you know what choices you have about the information we may ask you for. This

policy may change from time to time and is available on our website.

Information we collect

We collect the following information about you to help us provide you with our services and continue to

improve our services where we can:

· Names, addresses, email, telephone numbers (installation, postal, home overseas, landlord )

· Payment details and service details

· Preferred languages

· Property -Owner Occupied/ Rental

Information about how you use our website to help us to develop and improve our website, including

details of your domain name and Internet Protocol (IP) address, operating system, browser version,

cookie details, how long you stayed on a page, the route you took to navigate through the web pages

and the website you visited prior to accessing our website.

Other data from time to time, to help us provide you with improved services and products. For example,

We may ask you to complete a questionnaire, so you can let us know how we are doing.

We may supplement the information that you provide us with information that we receive from third

parties. For example, information collected from other members of your household.

Using your information

The main uses of your information are as follows:

· To help provide your services

· To provide access to privileges areas of the website

· To enable us to review, develop and improve the products, services and special offers online.

· To carry out market research occasionally

When you apply for or use Broadband4spain´s products and services, you agree to Broadband4spain´s

terms and conditions. Please refer to our Terms and Conditions for full details.

Disclosing your information

Occasionally we may disclose information about you for the following purposes:

· To employees and agents of Rebel oak S.L. (broadband4spain) to deal with any accounts,

products and services provided to you by broadband4spain or our group of companies now or in

the future.

· With your agreement, to other companies whose products or services may be of interest to you.

· We may collate information and statistics for the purposes of monitoring website usage in order

to help us develop the website and our services. For example, we may provide statistics to third

parties such as C.M.T. (Comisión de Mercado de Telecomunicaciones) and Advertisers.

However, these statistics will not include information which could be used to identify any

individual.

We will not pass on your personal information to third parties except in accordance with this

policy and our Terms and Conditions or where we are required by law to disclose that

information.

Protecting your information

Any information held by us is encrypted (scrambled) and held on a secure server, so it can only

be accessed by authorised personnel. We make every effort to create a secure environment for

your personal information, but Rebeloak S.L. (broadband4spain) cannot guarantee the safety of

any personal information you transmit to Rebeloak S.L. (broadband4spain)online.

We will not ask you for your Broadband4spain identification and authentication PIN or password

in an unsolicited phone call or unsolicited email. You are responsible for keeping your password

and PIN secure and you should not disclose them to anyone (unless you wish to authorize them

to access your account and incur charges on your account).

Accessing your information

If you wish to see a copy of the information that we hold about you, you can send a letter to our office address

requesting this information. There is an administration charge of €10. If any of the information we hold about you is incorrect, let us know and we can amend it immediately.

Marketing our products and services

With your agreement we may use your personal information to contact you about special offers.

From time to time we will contact you with regard to your services by text, telephone, email. For

example, service disruption messages, updates to your services, bill payments.

We will not share your information with companies outside of the Rebeloak S.L. group for

marketing purposes without your consent.

Links from broadband4spain website to other sites

Our website may provide access to other websites by providing links to them. We are not

responsible for the content, security, data protection of these linked websites.